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Substitution policy

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Product Substitution Policy

In some cases the substitution of flowers may be necessary due to the daily, weekly or seasonal availability of flowers or an unexpected delayed delivery from our suppliers. In addition to this, due to an unexpected increased demand, the substitution of certain types of flowers may be necessary, especially during major holidays (Valentine's Day, Mothers Day, Christmas, etc.).

In this unlikely scenario, we will replace the delivered flowers, the containers and any other products you have ordered, with an item of the same (or larger) commercial value. We take great care to create every flower arrangement, by looking carefully to match the flower types: in some cases we may substitute with another colour – for example, we will substitute a red rose with a white one, a pink or a fuchsia one. Product substitution applies whenever we believe it is best to choose so. Our main concern remains that the recipient gets the freshest flowers and the best products we have in stock on that day.

Substitution terms for Valentine's Day deliveries

For Melbourne flower deliveries on Valentine's Day please make sure to place your order ONLY from our Valentine’s Day section! On Valentine's Day deliveries, we will substitute an entire product or, in case the ordered flowers were not from our Valentine’s Day section, we may have to decline the order.